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Infrastructure Service Lead - TS/SCI w/Poly Req'd

Job Description
  • Analyzes user needs and performs research and functional analysis on a variety of projects
  • The Infrastructure Service Lead (ISL) oversees the operations, maintenance, and troubleshooting of infrastructure services to provide a first line of defense to investigate and resolve problems
  • Using their experience and troubleshooting skills to provide a first line of defense to investigate and fix problems for systems in the Infrastructure Services Branch.
  • Keeping the Battle Captain (BC) aware of issues within the infrastructure service lanes that meet the thresholds for notification.
  • Reaching back to infrastructure service lane SMEs for resolution after providing an initial assessment and not being able to resolve the problem.
  • Collaborating and maintaining continuous communication with other service leads (Network, Help Desk, Deskside Support, Cyber) to resolve the problem.
  • When necessary, the ISL initiates and leads a crisis action team for critical issue within their service lane.
  • Acting as the primary technical interface, tracking all planned/emergency maintenance actions pertaining to infrastructure, and coordinating with the Operations Support Team in the development of knowledge articles.
Education

BA/BS

Qualifications
  • 5+ years of experience
  • TS/SCI with poly clearance required
  • Relevant DoD 8570 Compliant certification (IAT II)

 

 

This role is not yet funded

#ISEO
 

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Company Name:
Security Clearance:
Top Secret / SCI + Poly
Location:
Washington, District of Columbia
Country:
United States
Salary:
Not Specified
Job Number:




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