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Helpdesk Technician

Jacobs is one of the world’s largest and most diverse providers of full-spectrum technical, professional and construction services for industrial, commercial and government organizations globally. The company employs over 74,000 people and operates in more than 40 countries around the world.

Jacobs Technology is seeking a Help Desk Technician (Engineering Technician IV) to support the Electronic Proving Ground (EPG) contract at Fort Huachuca, AZ.

Responsibilities include answering phone calls and emails concerning computer-related issues and document the issue(s) by entering a service request or directing customers to submit a service request via Information Services portal. Remote into end users’ computers using Dame Ware tools to resolve software related issues. Address computer issues by physically visiting user’s desks. Research, investigate and resolve issues that cannot be remediated in the field.

Responsible for configuring computers for use on the EPG network. Configure computers for tests and instrumentation purposes. Image computers by using SCCM imaging tool. Scan EPG computers for IA compliance prior to employees’ travel (TDY), ensuring all patches are up to date. Receive broken or old equipment for proper disposal or repair and redistribution. Salvage functioning computer parts and peripherals. Contact computer vendor to invoke warranty for computer repair service. Configure, manage, maintain a VTC system and associated conference rooms as well as set up VTC, meetings and bridge requests. Elevate complex systems issues to appropriate technical teams for resolution.

Education and Experience:
  • High School Diploma and 6 years’ experience, or any equivalent combination of relevant education and experience.
  • Candidate must possess an active Secret Clearance prior to start date. Possess a valid state Driver’s License.
  • Have the ability to speak, read, and write English. Security+ CE certification is required.
  • Current A+, Network+, and/or CISSP is preferred.
  • Formal Military or Civilian Network education/certificate.
  • Experience administrating unclassified and classified network computers and peripheral equipment.

Essential Functions

Work Environment

Generally an office environment, but can involve inside or outside work depending on task. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting). Outside work may include various environmental conditions including warm and cold climates. Needs to be able to work well with co-workers, customer, and all levels of management. No hazards on job or unusual environmental conditions. Work site is located in Ft. Huachuca, AZ.

Physical Requirements

Exerts up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, or up to 5 lbs. of force constantly to move objects.

Equipment and Machines

Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other equipment including desk supplies and other work related tools as required.


Regular hours will be between Monday - Friday 7:00am - 4:00pm. Regular attendance of scheduled hours is extremely important, but not critical, except for deadlines and meetings. Punctuality and regular attendance are necessary to meet deadlines. Must exhibit flexibility of work hours to adjust to surge situations based on critical mission requirements.

Other Essential Functions

Must demonstrate professional behavior at all times when dealing with customers, management and co-workers. Must have clear, concise and accurate communications skills in English, both verbal and written. Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others. Must maintain a positive work atmosphere by behaving and communicating in a professional manner. Independent personal transportation to office or work site is required. Travel to and from customer’s locations and the test fields may be required to support projects. This may involve airline travel. In some cases, accommodations can possibly be made for POV, if necessary. When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion. Must pass drug screen.

Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.
Company Name:
Security Clearance:
Fort Huachuca, Arizona
United States
Not Specified
Job Number:

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