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Help Desk Technician III

Job Description
  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  • Provides phone and in-person support to users in the areas of email, directories, standard Windows desktop applications and applications developed and deployed on this contract.  
  • Develops practical and workable solutions to clients’ technical and business problems.  
  • Analyzes requirements and potential solutions for technical and economic feasibility.  
  • Must be able to work on multiple phases of complex projects independently.  
  • Coordinates activities with superiors and client personnel to resolve technical and / or business issues and ensures the successful delivery of the project requirements. 
  • May be required to act in a Supervisor or Lead Role. 
  • Bachelor's Degree or equivalent applicable Help / Service Desk experience.  
  • A Bachelor’s Degree and 3+ years of applicable Help / Service Desk experience or no Degree and 5+ years of applicable experience.  An active Top Secret Security Clearance is required.  

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Company Name:
Security Clearance:
Washington, District of Columbia
United States
Not Specified
Job Number:

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