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Help Desk Technical Support

Are you interested in the opportunity to work for an industry-leading company whose work with cutting-edge technology is driven by something human: the lives our technology protects? If so, Northrop Grumman may be the place for you. It's not the systems that drive us: it's the soldier our systems bring home. It's not just the equipment that motivates us: it's the people our equipment protects. It's not the innovation that gets us up in the morning: it's whom those innovations serve. We're united by our work to help people and protect the world. And that mission makes our team even stronger.

When you join Northrop Grumman, you'll have the opportunity to connect with coworkers in an environment that's uniquely caring, diverse, and respectful. Employees share experiences, insights, perspectives, and creative solutions with some of the best minds in the industry. We collaborate through integrated product teams, cross-functional teams, and employee resource groups, while thriving through the support of training and development, mentors and every day coaching, along with extensive health and work/life benefits. We're committed to our employees' professional and personal development and success.

Northrop Grumman recruits top talent with traditional and non-traditional backgrounds in order to ensure our team is united, connected, skilled, focused and innovative. An inclusive workplace of people with diverse backgrounds, experiences, and perspectives is the key to our performance. At Northrop Grumman, we want our employees to bring their whole self to work. All your different sides are welcome here, as we believe they make our team, our products and our services, that much better.

Daily Responsibilities include:

  • ProvidesHelp Desk/Service Desk support of the US Air Force's Air Program Information Management System (APIMS)
  • Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems
  • Diagnoses, identifies, isolates and analyzes problems utilizing historical database records
  • May route calls to product line specialists
  • Maintains and updates records and tracking databases
  • Alerts management to recurring problems and patterns of problems

Basic Qualifications:

  • High School Diploma or equivalent required
  • Ability to pass a federal background check for a position of public trust

Preferred Qualifications:

  • Familiarity with Air Quality regulations
  • Familiarity and desire to work with relational databases systems (like Oracle)
  • Knowledge of SQL
  • Experience providing technical support for software
  • Experience with Air Program Information Management System (APIMS)

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

Company Name:
Security Clearance:
Public Trust
Clearfield, Utah
Not Specified
Job Number:

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