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Help Desk Specialist TS/SCI w/Poly

Job Description

What You’ll Get to Do:

You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle support services across the customer’s enterprise.

More About the Role:

  • Serve as subject matter expert, possessing in-depth knowledge of Help Desk support
  • Respond to and diagnose problems through discussion with users
  • Ensure a timely process through which problems are controlled – includes problem recognition, research, isolation, resolution, and follow-up steps
  • Supervise operations of help desk and services as focal point for customer concerns
  • Provide support to end users on a variety of issues
  • Identify, research, and resolve technical problems
  • Respond to telephone calls, email, and personnel requests for technical support
  • Document, track, and monitor the problem to ensure a timely resolution
  • Provide second tier support to end users for either PC, server, or mainframe applications or hardware
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
  • Simulate or recreate user problems to resolve operating difficulties
  • Recommend systems modifications to reduce user problems

You’ll Bring These Qualifications:

  • Bachelor’s degree in a related field, from an accredited institution and a minimum of 7 years of relevant experience
  • TS/SCI clearance with poly
  • Demonstrated experience and problem-solving abilities to assist customers with a variety of queries
  • Ability to communicate effectively in a fast-paced environment

These Qualifications Would be Nice to Have:

  • Demonstrated experience with providing customer service for systems that reside in a secure environment
  • Working knowledge of ServiceNow is desired
  • Working knowledge of Remedy is desired

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
  •  For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

LKE2 #lke2

Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Company Name:
Security Clearance:
Top Secret / SCI + Poly
Reston, Virginia
United States
Not Specified
Job Number:

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