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Help Desk Specialist

Business Group Highlights

Civilian, State and Local

Perspecta’s Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.

Responsibilities

At Perspecta, we are supporting the Federal Protective Service (FPS) agency of the Department of Homeland Security. We enable law enforcement personnel to execute their mission to keep federal employees and civilians safe and secure. We are currently seeking an experienced Business Analysis to join our team and support this effort.

We are seeking a Help Desk Analyst to provide phone and in-person support to users of FPS COTS and GOTS business applications. Serves as the TIER 2 point of contact for troubleshooting IT related problems, including hardware/software, accounts, passwords, and printer problems.

Qualifications

Requirements:

  • Requires High School Diploma plus some advanced training and 2-3+ years of experience.
  • Able to troubleshoot hardware/software, account, and passwords problems via phone using troubleshooting playbooks.
  • Able to establish, configure and administer customer accounts for FPS systems including administrative support regarding user accounts and privileges for legacy business applications.
  • Able to Monitor Service Now for trouble tickets created and forwarded by external agencies such as DHS Service Desk.
  • Able to coordinate with application developers and testers to identify and assign issues to the proper team for research and resolution.
  • Able to track all trouble tickets through resolution
  • Able to support weekly Acquisition Status Review and speak to open Help Desk Tickets..
  • Able to provide periodic reports to Information Technology Division management, including metrics on quantity of trouble tickets, time to resolution, etc.
  • US Citizenship and eligibility to obtain a DHS Public Trust Security Clearance

Preferred:

  • Active DHS EOD Moderate preferred
About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector—from investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nation’s most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Company Name:
Security Clearance:
DHS
Location:
Herndon, Virginia
Country:
Salary:
Not Specified
Job Number:




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