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Help Desk Analyst - NM/IT - I

Job Description

Position: Help Desk Technician 

Location: Redstone Arsenal, AL 

Summary: The Help Desk Technician will support the Missile Defense Data Center (MDDC) by providing first line of defense troubleshooting to resolve customer service request problems, and provide account setup and support through the enterprise.

Responsibilities:

  • Possess excellent communication skills including verbal, written, and telephone etiquette.
  • Ability to interpret, analyze, troubleshoot and resolve technical problems.
  • Stay current with system information, changes and updates
  • Document unresolved issues with clear detail and initial steps taken for resolution.
  • Have a strong desire to learn and be able to follow policies and procedures.
  • Demonstrate the ability to work well independently with a minimal amount of supervision.
  • Have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment.
  • Escalate unresolved issues to next level support. 

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard torace, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.


Requirements

Requirements:

  • Thorough understanding/knowledge of Microsoft Windows 10 operating system
  • Working knowledge of Microsoft Active Directory
  • Must possess or be able to obtain Security+ certification within 60 days of hire
  • US Citizenship Required. Must be eligible to obtain and maintain a DoD Secret Security Clearance.
  • Travel requirements: 20% 

Experience/Education:

  • Bachelor's degree in a technical related field or 4 years of relevant work experience in helpdesk with a Security + certification.

Company Name:
Security Clearance:
Secret
Location:
Redstone Arsenal, Alabama
Country:
United States
Salary:
Not Specified
Job Number:




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