GDIT is searching for a Field Technician for our Landover, MD location. TS/SCI clearance required (CI poly preferred or must be able to obtain) and technical certification to meet 8570 compliance required (DOD 8570 IAT Level II minimum) are required.
GDIT will provide DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.
Job Overview
Field Support Representatives (FSRs) are primarily responsible for Tier-2 support of DIA supported networks on the SITE contract. FSR job responsibilities include total support from the Wide Area Network (WAN) network drop to the customer desktop on all supported networks.
Essential job functions
Qualifications
*AA or equivalent & 5+ yrs related experience.
*TS/SCI clearance required (CI poly preferred or must be able to obtain).
*Technical certification to meet DoD 8570 compliance required (IAT Level II minimum).
* Must be willing to travel 70% or more OCONUS often with 60+ hour work weeks.
* Must have a valid passport with at least six months remaining before expiration.
* Team player, problem solver, positive attitude
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.