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Field Enterprise Technical Account Support Manager

Field Enterprise Technical Account Support Manager

Job Description:

Are you looking for a technical Account Management gig? What if it could be with one of the most impactful IT companies in the world?

At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world.

What sets us apart? Our people. Our people’s relentless commitment to partner, innovate, and act.

If solving the world’s biggest technology challenges sounds like the right career path for you, read on.

About the Field Enterprise Technical Account Support Manager

Hewlett Packard Enterprise (HPE) Pointnext is seeking to identify highly motivated and qualified individuals for an opportunity as a technically focused Field Enterprise Technical Account Support Manager for a client based in the Minneapolis, MN area

Position will be based out of Minneapolis, MN. No relocation assistance available.

In this role, you will provide onsite technical consultative support to our corporate clients in the greater Minneapolis area, using your background in field technical support or technical customer service, as well as your technical knowledge and training, to manage these strategic client relationships. Based on the clients’ needs, you will provide process and technical support services for server, networking, and storage environments.

You will likely be provided with a company car, so a valid driver's license and a clean driving record are required.

You’ll have opportunity to work on the products we deliver and support, while gaining experience as a Field Enterprise Technical Account Support Manager, which can lead to future careers within HPE.

Key Responsibilities

As the Field Enterprise Technical Account Support Manager, you will:

  • deliver strategic account support by proactively maintaining high-level technical knowledge, operational expertise, and understanding of industry trends
  • review support plan for business indicators and map to HPE service solutions
  • develop and grow assigned customer account relationships
  • act as trusted advisor in the consultant role for customers and HPE sales teams
  • design and deliver support and technical solutions
  • provide suggestions for operational efficiencies
  • lead Customer Expectation management as part of escalation process
  • give input to operational methods and programs that may affect the business management strategy in the geographic area
  • perform other duties as needed or assigned

HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers optimize their technology operations and drive business outcomes, from desktop to datacenter. At Pointnext, we know relationships and people matter, and our services provide margin, customer satisfaction, and loyalty.

Qualifications

At HPE, people are our strategic advantage. People with the right mindset, coupled with the right talent, education and experience, will be instrumental to HPE maintaining and extending its prominence in the global IT market.

Talent, education and experience will only take us so far. Having the “right mindset” means being:

  • Adaptable — Takes in stride and constantly attunes to the changing needs of a highly dynamic business.
  • Curious — Our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward.
  • Tenacious — Our business—our industry—demands self-starters who will takes ownership of projects and bring them to completion despite difficulties or setbacks.

Sound like a place where you can make an impact? If so, please let us hear from you by applying today!

Education and Experience Required

  • Bachelor’s (preferred) or Associate degree (technical field preferred)
  • 5+ years’ sales or customer service experience, in related fields desired
  • Without an Associate’s or Bachelor’s degree, an additional 2 years' experience , for a total of 7+ years’ work experience in sales or customer service

Education and Experience Preferred

  • 5+ years’ experience in technical sales or customer service, preferably associated with core enterprise technologies (servers and storage ideal)
  • Ability to identify alternative actions, set appropriate priorities, and identify creative and practical solutions
  • Basic project management skills

Knowledge and Skills Required

  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
  • OS knowledge ( minimum - Linux and Windows; additionally ESX & HP-UX are desired)
  • Networking foundations – (understanding of concepts of IP, subnets, mask/gateways/switching/routes/sub nets and etc)
  • Indication of some “scripting” skills – (knowledge of at least *one* language, with an example of something automated)
  • Understanding of ISS server hardware (ideally Proliant servers, building blocks - CPU/SmartArray/NICs/HBAs and etc)
  • Problem-solving / troubleshooting leadership skills ( how to approach challenging problems)
  • Proven communications skills, follow-up, and attention to details
  • Effective documentation skills, including processes and procedures
  • Ability to communicate effectively and tactfully to technical level, and to first- and middle-level management within an organization
  • Active listening skills, and ability to adjust messages to audience level
  • Able to identify alternative actions, set appropriate priorities, and identify creative and practical solutions
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and by providing problem resolution
  • Intermediate skills in project management, analysis, and presentation
  • Possesses a calming, collective nature, and confident demeanor
  • Customer focused with emphasis on a positive customer experience

About HPE Pointnext Global Shared Delivery

HPE Pointnext Global Shared Delivery (GSD) works hand-in-hand with the largest commercial and public sector customers globally to effectively manage their IT needs across their businesses, and around the world. Delivering the operational stability, cost reductions, flexibility, resiliency and scalability enterprise customers demand, Pointnext has been recognized for its leadership in enabling these customers to create new growth strategies and revenue opportunities, while maximizing their IT investments and increasing their business agility.

The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands. The appetite for Pointnext Support is expanding rapidly as enterprises of all stripes realize they can't “do it all".

About HPE Pointnext

HPE Pointnext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion. HPE is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, tec hnology services, converged data center infrastructure, Telco and cloud solutions. As part of HPE, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions.

Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries. Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

#CB#

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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Company Name:
Security Clearance:
Confidential
Location:
Minneapolis, Minnesota
Country:
United States
Salary:
Not Specified
Job Number:
1033190




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