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Enterprise Service Delivery Manager


Job Description:

NEST End User Compute Lead

The NASA End User Services & Technologies (NEST) program is seeking an individual to lead our end user compute product and services line.  This role spans multiple functional areas including product management, business management, vendor management, logistics, and device engineering.  The compute lead will manage a dynamic portfolio of products and services to meet or exceed defined service level agreements (SLAs) and business objectives.  The primary scope of the position includes end user compute devices and services, including desktops, workstations, laptops, and associated services.

Roles & Responsibilities

  • Financial and business management for the device and accessories product portfolio, including cost control oversight, sales and revenue targets are met, and overall profitability of the end user compute business. 
  • Proactively manage an end user device portfolio to ensure product lifecycles, customer requirements, end user demand, and business objectives are kept in alignment. 
  • Engage regularly and build relationships with our vendor community, including Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) to stay abreast of latest roadmaps, technology trends, and product lifecycles.
  • Work closely with program Service Delivery, Logistics, Operations, Procurement, and Finance teams to ensure end-to-end fulfillment of the product line. 
  • Work collaboratively with company and customer stakeholders to define and proactively shape device hardware requirements. 
  • Work collaboratively with program engineering and operations teams to co-develop integrated hardware/software solutions to keep the end user compute product line at the forefront of industry technology. 
  • Provide program requirements to the Leidos Strategic Sourcing organization and NEST Supply Chain Engineer.
  • Ensure timely update to customer deliverable documents and communications artifacts, including technology refresh plans, product and service catalog content, and configuration documentation. 
  • Plan and manage vendor-supported roadshows, expos, and other events aimed at showcasing emerging technology and currently available products to end users.
  • Plan and manage for the test and evaluation of new and emerging products prior to deployment, including end user pilot groups, surveys, and other methodologies to match product with mission-need. 

Qualifications & Experience

  • Extensive knowledge of the end user computing marketplace and top vendors: Dell, HP, and Apple.
  • Technical expertise in the configuration and features of end user device hardware, software, and accessories.
  • Experience in supplier relationship management, vendor management, and subcontract management.
  • Experience working with, or within, the IT Fulfillment Channel.
  • Experience with developing financial and pricing models
  • Experience in product marketing and communications
  • Experience in planning and managing both small and large-scale events

EDUCATION & EXPERIENCE: Requires a BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience. Generally has 4+ years of experience supervising or leading teams or projects.

External Referral Bonus:Ineligible

Potential for Telework:No

Clearance Level Required:Public Trust

Travel:Yes, 10% of the time

Scheduled Weekly Hours:40


Requisition Category:Manager

Job Family:Proj and Prog Management

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected]

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Company Name:
Security Clearance:
Public Trust
Huntsville, Alabama
United States
Not Specified
Job Number:

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