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End User Technician Senior Level

Job Description


Provides senior level technical support for customer/company network systems. Performs complex systems installations and maintenance. Tests, repairs and troubleshoots network equipment problems. Performs work that involves conventional engineering practice but may include a variety of complex features such as conflicting design requirements, unsuitability of standard materials, and difficult coordination requirements.


  • Responsible for all engineering, planning, commissioning, materials and all other technical services essential to support the engineering and installation activities at the client site.
  • Participates in day-to-day activities related to the operation, maintenance, and repair of the clients/company’s suite of products.
  • Serves as the first escalation contact for customer support issues
  • Ensures that the details included in the installation procedures are fully understood and properly applied by on-site staff and that all project preparation is in order.
  • Reviews project planning with a view to improve on the completion date, if possible during implementation.
  • Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved.
  • Completes advanced installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely.
  • Prepares for on-site installations by reviewing site requirements. Obtains software and reviews relevant documentation prior to visiting customer sites.
  • Stages the installation and upgrades in a lab environment prior to the site visit when necessary
  • Performs implementation of software and hardware solutions; integrating with the customer's network and equipment.
  • Troubleshoots and resolves advanced technical issues as they occur.
  • Provides system administration training to technical users as needed.
  • Supports WIN 10 upgrade and issue resolution


Minimum of SECRET but can go up to TS/SCI

Ability to obtain a DHS HQ EOD


Typically requires bachelor’s degree or equivalent and five to seven years of related experience.

Minimum/General Experience: Strong background in systems analysis, network or software design/administration, requirements analysis, or systems/applications software development. Minimum six years experience.

Functional Responsibility: Guides users in formulating requirements, advises on alternative approaches, conducts feasibility studies, performs system/network design and/or administration.

Minimum Education: Bachelor’s degree in appropriate discipline.

This section should describe the overarching summary of the job and what is appealing about the opportunity.

More About the Role:

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You’ll Bring These Qualifications:

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These Qualifications Would be Nice to Have:

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What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Company Name:
Security Clearance:
National Harbor, Maryland
United States
Not Specified
Job Number:

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