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Desktop Systems Administrator

Raytheon Pasadena is looking for a Desktop Systems Administrator to provide IT support in both the Windows and Linux environment with a high focus on security.

The successful candidate will be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, and in person.

The position requires an active U.S. TS/SCI with counter-intelligence polygraph security clearance

Responsibilities include, but are not limited to:
  • Resolves a broad range of technical issues in support of customer computer hardware, software, and network
  • Diagnoses, identifies, isolates and analyzes problems throughout the environment
  • Installs and configures software
  • Uses MS SCCM to centrally manage desktops systems for software deployments, patch management; Runs reports for audits and verification
  • Assists in desktop configuration selection to achieve fit for purpose for end users
  • Creates, maintains and deploys standard desktop images
  • Performs moves, adds, changes (MAC) of computers, telecom and users
  • Sets up and tests a variety of systems and hardware components/peripherals prior to field deployment and provides computer repair and test capability for all company departments
  • Analyzes failed systems according to established standard operating procedures
  • Performs repairs and tests of systems that can be repaired in-house
  • Performs preventive and on-demand maintenance on a variety of systems
  • Is responsible for ensuring customers’ computer issues are resolved. May escalate issues to other service groups
  • Maintains and updates records and ticket tracking databases
  • Creates, updates and maintains documentation and standard operating procedures
  • Participates as a member on Internal Project Teams performing a variety of computer related activities, idea sharing and problem resolution
  • Provides support outside of regular duties as needed
  • Alerts management to recurring incidents and patterns of problems
Education / Work Experience:
Bachelor's degree in Computer Engineering, Information Systems, Computer Science or other related discipline with a minimum of 6 years of related experience

Required Skills:
  • DoD 8570 certification required – minimum Security+
  • Windows 10
  • Microsoft System Center Configuration Manager or other endpoint configuration management software
  • Desktop image creation and configuration management
  • Active directory and group policy management
  • Hardware component troubleshooting and repair
  • Solid understanding of networking principles/topologies
  • Ability to troubleshoot and assist with Microsoft Office (Outlook, Word, PowerPoint, Excel, OneNote) as well as Project and Visio, minimum of version 2013
  • Familiarity with Linux (RHEL7+) a plus
  • Ability to think creatively to troubleshoot and develop solutions
  • Familiar with Microsoft roaming profiles
  • Familiar with Active Directory group policies
  • Ability to comfortably lift and carry up to 50+lbs
  • Strong dedication to customer service and excellent verbal/written communications skills and interpersonal skills
  • Experience using problem/ticket management systems

Work Location:
The work will be performed in Pasadena CA


This position requires a U.S. Citizen who is eligible to obtain any required Export Authorization.
135788

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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Company Name:
Security Clearance:
Top Secret / SCI + Poly
Location:
Pasadena, California
Country:
United States
Salary:
Not Specified
Job Number:




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