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Desktop Systems Administrator

Raytheon Pasadena is looking for a Desktop Systems Administrator to provide IT support in both the Windows and Linux environment with a high focus on security.

The successful candidate will be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, and in person.

The position requires an active U.S. TS/SCI with counter-intelligence polygraph security clearance

Responsibilities include, but are not limited to:
  • Resolves a broad range of technical issues in support of customer computer hardware, software, and network
  • Diagnoses, identifies, isolates and analyzes problems throughout the environment
  • Installs and configures software
  • Uses MS SCCM to centrally manage desktops systems for software deployments, patch management; Runs reports for audits and verification
  • Assists in desktop configuration selection to achieve fit for purpose for end users
  • Creates, maintains and deploys standard desktop images
  • Performs moves, adds, changes (MAC) of computers, telecom and users
  • Sets up and tests a variety of systems and hardware components/peripherals prior to field deployment and provides computer repair and test capability for all company departments
  • Analyzes failed systems according to established standard operating procedures
  • Performs repairs and tests of systems that can be repaired in-house
  • Performs preventive and on-demand maintenance on a variety of systems
  • Is responsible for ensuring customers’ computer issues are resolved. May escalate issues to other service groups
  • Maintains and updates records and ticket tracking databases
  • Creates, updates and maintains documentation and standard operating procedures
  • Participates as a member on Internal Project Teams performing a variety of computer related activities, idea sharing and problem resolution
  • Provides support outside of regular duties as needed
  • Alerts management to recurring incidents and patterns of problems
Education / Work Experience:
Bachelor's degree in Computer Engineering, Information Systems, Computer Science or other related discipline with a minimum of 6 years of related experience

Required Skills:
  • DoD 8570 certification required – minimum Security+
  • Windows 10
  • Microsoft System Center Configuration Manager or other endpoint configuration management software
  • Desktop image creation and configuration management
  • Active directory and group policy management
  • Hardware component troubleshooting and repair
  • Solid understanding of networking principles/topologies
  • Ability to troubleshoot and assist with Microsoft Office (Outlook, Word, PowerPoint, Excel, OneNote) as well as Project and Visio, minimum of version 2013
  • Familiarity with Linux (RHEL7+) a plus
  • Ability to think creatively to troubleshoot and develop solutions
  • Familiar with Microsoft roaming profiles
  • Familiar with Active Directory group policies
  • Ability to comfortably lift and carry up to 50+lbs
  • Strong dedication to customer service and excellent verbal/written communications skills and interpersonal skills
  • Experience using problem/ticket management systems

Work Location:
The work will be performed in Pasadena CA

This position requires a U.S. Citizen who is eligible to obtain any required Export Authorization.

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Company Name:
Security Clearance:
Top Secret / SCI + Poly
Pasadena, California
United States
Not Specified
Job Number:

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