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Desktop Support Technician Level 2 (LCAT: Technician Level 2)

Desktop Support Technician Level 2 (LCAT: Technician Level 2)
Position Location: San Antonio, Texas
Job Code: 1372
Number of Openings: 10
Description

Desktop Support Technician Level 2  (LCAT: Technician Level 2)

 

Position Description:

•Install and configure new desktop devices; VOIP phones, computers (thin and thick clients with peripheral devices), KVM, printers, etc.

• Diagnose and resolve Tier 2 related incidents and service requests for end-user devices; i.e.; computing devices, MFDs, VTC systems, LMR, telephony devices,

• Perform problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

• Accurately record, update and document service requests using the IT service desk system.

• Resolve incidents and replace hardware and software

• Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. 

 

Basic Qualifications:

High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience or Bachelor's degree and 3 years of experience.

 

•TS/SCI FSP

• PRIVAC: Sys 1

• 8570: Security +

EOE/M/F/Veteran/Disability




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Company Name:
Security Clearance:
Top Secret / SCI + Full Scope Poly
Location:
San Antonio, Texas
Country:
United States
Salary:
Not Specified
Job Number:




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