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Desktop Support Technician at MacDill, FL

Job Description:
CACI NSS has an immediate opportunity for a Secret cleared Desktop Support Technician at our clients site at MacDill, FL.
 
Functional Responsibility:
- Providing tier 2 support to the end user installing /uninstalling software, troubleshooting software/hardware issues and upgrading computers remotely and locally. When issuing new equipment to a user or recovering old equipment from a user, the technician is required to maintain inventory control paperwork.

- Specific RESPONSIBILITIES: Performs installation and maintenance of desktop/laptop computer systems and associated software and peripheral devices (Fax, printer, phone, and monitors) to include the following:

- Installation of new equipment to fulfill IT requirements for individual users. Must be able to install, uninstall and troubleshoot Microsoft and other desktop applications. Must be able to install, uninstall and troubleshoot peripheral devices such as direct and network printers, scanners, voice over IP telephones, Blackberry, fax machines, etc.

- Assist customers in the setup and configuration of computer hardware and software

- Perform scheduled hardware and software upgrades.

- Provide remote technical assistance to users through Dameware NT Utilities

- Update operating systems with correct drivers, service packs to include Cisco IP phones.

- Good working knowledge of Active Directory, basic networking and systems administration.

- Must possess excellent customer relation skills and a good working knowledge of military organizations.

- Must be able to follow directions and solve difficult problems with little outside input.

- Must be able to work unsupervised, perform tasks assigned and interact with VIP customers.

- Must be physically fit to carry computer equipment to include desktop computers, monitors, printers, scanners and other peripheral equipment between locations.

- Good working knowledge of mobile computing devices (Blackberry, IPad, PC tablets).
Preferred Education: Associates Degree
 
Work Hours: 8 -5 M-F
 
Security Clearance: Secret but may need Top Secret/SCI at a later date.
 
Certification Required: Security+ CE and Windows 7 or Windows 10 certification
 
Minimum/General Experience: 3 years advanced IT experience to include installing/maintaining desktop computer systems and extensive troubleshooting experience with desktop hardware/software.
 
Desired Skillset:
- Extensive knowledge and experience with Dell laptops/desktops.

- Microsoft certifications required within 90 days

- Good working knowledge of Cisco IP Phones and basic networking.


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.




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