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Desktop Support Team Lead

Company Overview

For 30 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world’s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.

All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

5-190520-8996: Desktop Support Team Lead
LocationU.S. - Arizona - Fort Huachuca
Open Date5/20/2019

SOS International LLC (SOSi) has an immediate opportunity as a Desktop Support Team Lead located in Ft. Huachuca, AZ! This position will support NETCOM G-6 providing cutting edge services and tools to the United States Army.


  • Provide support for managing access accounts for users on NETCOM managed Army DoDIN environments in accordance with business need and Army policies
  • Provide support in accordance with IAW industry best practices as delineated in frameworks such as ITIL
  • Employ agency-specific or unique hardware/ software in both classified and unclassified network environments
  • Maintain user records and revoke access upon expiration or in absence of business need
  • Provides advanced troubleshooting, support, and O&M for all IT systems in support of NETCOM G-6 customer
  • Support NETCOM HQs customers with IT support issues
  • Responsible for granting SharePoint access to all Army SharePoint administrators and SharePoint site collection managers
  • Responsible for maintaining equipment ensuring they are online and patched so that they can be used in the event of a COOP
  • Assists the government with the planning and deployment of new COOP equipment
  • Also assists the government when testing the COOP plan approximately four times per year and support periodic, short or no-notice testing of the plan
  • Update, maintain and modify the NETCOM Headquarters IT Service COOP for Government approval and IAW Government direction
  • Testing will include drafting transportation plans, establishing the breakdown of the network structure and components, telephone and video teleconferencing equipment and services at various NETCOM COOP site
  • HS + 4 years of Information Technology (IT) experience or AA/AS +2 or BA/BS at minimum
  •  IAT II certification (GSEC, Security+, SCNP, SSCP) or equivalent required
  • Install & Configure Windows 10 training (Skillport) w/in 180 days of hire
  • Ability to obtain and maintain a Secret Security Clearance (Interim required prior to start)
  • Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations
  • Willing to work overtime, holidays, and weekends as necessary
  • Participate in rotational on-call duties to provide after-hours support


    • Experience with DoD and Army regulations DISA STIGs and IAVAs
    • Assist with issues and effectively troubleshoot and document complex technical problems
    • Document technical troubleshooting efforts in ticketing system and Knowledge Management Systems
    • Work independently and as a team member; set priorities and organize work to meet deadline
    • Follow organizational processes and polices
    • Provide technical leadership and mentor team members and colleagues
    • Evaluates and reports on new communications technologies to enhance capabilities
    • Interact with customer representatives on highly advanced technical issues
    • Compose and deliver reports and presentations of the highest professional quality.
    • Recommends technologies to accomplish long-term objectives
    • Develops concepts, products, or technologies that extend knowledge in fields of expertise
    • Exhibits exceptional ingenuity, creativity, and resourcefulness
    • Explains and presents high-level technical subjects and processes related to assignments
    • Acts independently on technical matters pertaining to assigned field and related disciplines
    • Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision
    • Communicate effectively with team members and team lead
    • Perform other duties as assigned


    • Work environment is normal office setting


    Company Name:
    Security Clearance:
    Fort Huachuca, Arizona
    United States
    Not Specified
    Job Number:

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