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Cyber Center Help Desk Specialist

Company Overview

For 29 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world’s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.

All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


5-190110-8385: Cyber Center Help Desk Specialist
LocationU.S. - Arizona - Fort Huachuca
Open Date1/10/2019
  
JOB DESCRIPTION
SOS International, LLC (SOSi) is seeking a Cyber Center Help Desk Specialist to work in Fort Huachuca, AZ!  This position will support the RCC-C, which provides cutting-edge technology in an enterprise environment.

ESSENTIAL JOB DUTIES
  • Create Incidents/Tickets, translating user requests into logical format for use by analysts in troubleshooting
  • Escalate and resolve Incidents/Tickets in accordance with documented procedures
  • Perform Quality Assurance follow-up with customers/end users
  • Comply with documented processes and procedures
  • Work with shift leads to ensure all shift responsibilities are completed
  • Provide reporting as needed
  • Maintain a professional demeanor with our military, civilian and contractor customers
MINIMUM REQUIREMENTS
  • HS +2 years of customer service experience or AA/AS or BA/BS
  • Secret clearance or ability to obtain interim
  • Must be able to work in a dynamic environment where requirements shift routinely
  • Must be able to type a minimum of 40 WPM
  • Experience with Microsoft Office products (Word, Excel, Outlook)
  • Strong verbal and written communication skills
  • Excellent people and phone skills, with the ability to prioritize and multi-task
  • Must be able to work all shifts to include Days (0555 – 1425), Swings (1355 – 2225) and Midnights (2155 – 0625), as required
  • Must be able to work weekends and holidays, as required. Schedule is subject to change in order to fulfill the needs of the mission


 

ADDITIONAL INFORMATION

WORK ENVIRONMENT

  • Work within an energetic operations center
PREFERRED QUALIFICATIONS
  • Active interim secret clearance or higher
  • Attention to detail
  • Ability to remain calm under pressure
  • Experience working within a call center setting
  




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