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Customer Support Analyst

Experienced (Non-Manager)

Job Description

Functional skills are greatly needed in IT Systems support to enhance our customer's experience and to provide greater capabilities and enhancements.  We are looking for people who have strong acquisitions, financial, or human resources experience who would like to use that expertise to support applications systems.

  • Possesses current working knowledge of federal government acquisitions, financial, human resources, and/or budgeting systems.
  • Provides polite and efficient service in response to customers problems.
  • Provides first contact and incident resolution to customers with issues relating to acquisitions, financial, human resources and budgeting applications. Support includes responding to electronically submitted requests as well as customer telephone support.
  • Works with multiple system groups including requirements, testing, training, and reporting to find solutions to complex application problems.
  • Attempts to resolve as many incidents during the first contact.  Efficiently escalates incidents to higher support levels when required.
  • Documents incident status and solutions in incident database tools.
  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
Job Requirements

TS/SCI w/CI poly

 

Company Name:
Security Clearance:
Top Secret / SCI + CI Poly
Location:
Reston, Virginia
Country:
United States
Salary:
Not Specified
Job Number:
Additional Information:

 





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