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Customer Services and IT Officer TS/SCI w/Poly

Job Description

What You’ll Get to Do:

As a Customer Services and IT Officer you will perform name changes, reset passwords, send web certificates, troubleshoot hardware and software problems, install and configure application software, and provide tech support and training to end users.  You will provide customer service to customers experiencing IT issues via phone/remote desktop support sessions.

More About the Role:

  • Monitor and respond to hardware and software problems utilizing a variety of hardware and software tools and techniques
  • Install and configure applications software and related hardware
  • Utilize honed customer service skills to thoroughly and efficiently troubleshoot and resolve issues and errors for users
  • Serve as the first point of contact for employees seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

You’ll Bring These Qualifications:

  • TS/SCI w/ poly is required
  • BA/BS and 5+ years of experience providing support to IT systems
  • CMA is required, current or within the last 2 years.
  • Be well versed in granting access to customers and creating, enabling, disabling, and transferring user accounts
  • Be tech savvy with working knowledge of office automation products, databases and remote control
  • Must have the ability to diagnose and resolve basic technical issues

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Company Name:
Security Clearance:
Top Secret / SCI + Poly
Herndon, Virginia
United States
Not Specified
Job Number:

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