Job Description
OVERVIEW:
Under this project, CACI’s team of approximately 40 IT professionals provides IT development and maintenance support to the business systems of a large office within the Department of Defense (DoD). Reporting directly to the CACI Program Manager, you will be the primary interface between the CACI team, existing DoD customers, and potential DoD customers to build and maintain excellent customer relations. As part of our IT team you will work closely with Senior Managers, Project Managers, Software Developers, Release Managers, Network Engineers, IT Security personnel, and other IT professionals.
POSITION SUMMARY:
The Customer Engagement Manager will be the main point of contact for the office’s customers and will be the primary escalation point in the relationship. You will work closely with the team’s project managers who lead the project implementation efforts; your focus will be on the customer’s engagement experience, effectively recommending the office’s offered technologies to fulfill the customer’s needs, and ensuring recommended services comply with the current contract. You will advocate for end users, propose prioritization of service delivery, analyze business requirements, develop proof of concept solutions, and in some cases, provide mission application training.
DUTIES & RESPONSIBILITIES:
REQUIRED QUALIFICATIONS:
A Secret clearance is required to begin employment. For this position, CACI has the ability to provide clearance sponsorship for qualified individuals.
DESIRED QUALIFICATIONS:
The following qualifications are not required but will enable candidates to become integrated with the team’s day-to-day operations at a faster rate.
EDUCATION & EXPERIENCE:
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Job Location
US-Alexandria-VA-VIRGINIA SUBURBAN
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.