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Continual Process Improvement Manager


Job Requisition:Continual Process Improvement Manager

Job Description:

The Defense Group of Leidos has an opening for a Continual Process/Service Improvement Manager in the National Capital Region. Exact position location within the NCR to be determined. 

Continual Service Improvement Manager to serve as the Continual Process/Service Improvement Manager for the Department of Navy (DON) Next Generation Recompete (NGEN-R) contract. In this role, the Continual Service Improvement Manager will lead the continual alignment of IT services, service management, and service capability solutions by identifying and implementing improvement initiatives to meet the needs and changing mission of the environment. Additionally, the successful candidate will provide guidance and oversight on the implementation and execution of Information Technology Service Management (ITSM), Information Technology Information Library (ITIL), Defense Enterprise Service Management Framework (DESMF), Navy Process Model (NPRM), COBIT, Agile, and Project Management among other industry standard best practices to enable centralized planning for employing service improvement strategies. 

•Develop Continual Service Improvement (CSI) processes, procedures, and work instructions that include analyzing, submitting, and implementing CSI initiatives. 
•Lead the alignment of program processes to CSI initiatives and the development of documentation detailing processes, procedures and work instructions to enhance service delivery. 
•Develop and submit a Business Case Analysis when proposing process improvement recommendations.

•Ensure the program employs best practices across the process baseline. 
•Propose and recommend improvements to Government owned software, tools and associated systems to reduce costs or improve capabilities. 
•Identify and implement improvement initiatives to meet the needs and changing mission of the environment. 
•Ensure achievement of all process execution related SLRs and KPIs.

•Bachelor's degree with 12+ years of overall relevant experience.
•Demonstrated experience with applying and managing tasks associated with ITIL. 
•Demonstrated experience leading trend and performance analysis processes that drive the implementation of service improvement strategies.

•Demonstrated experience ensuring service performance and delivery are meeting service level agreement requirements 
•Currently possess a DoD Secret security clearance or higher. 

•Prior Navy NGEN or NMCI experience. 
•Knowledge of the Navy’s guide for implementation of the Defense Enterprise Service Management Framework (DESMF).

•Process improvement certification such as Lean Six Sigma, ITIL, Agile, or PMP.

External Referral Bonus:Ineligible

Potential for Telework:No

Clearance Level Required:Secret

Travel:Yes, 10% of the time

Scheduled Weekly Hours:40


Requisition Category:Manager

Job Family:Business Process



Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected]

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Company Name:
Security Clearance:
Washington, District of Columbia
United States
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