Job Duties and Responsibilities
ManTech seeks a motivated, career and customer oriented Customer Success Manager to join our team in the Reston VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.
Responsibilities include, but are not limited to:
· Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer facing technology for CDM.
· Work across technical teams to support an existing CDM activities at federal agencies.
· Understanding and exposure to O&M process (i.e. Change Request/Change Process, OS and Application Level Patching) for large enterprise environments.
· Results-oriented, prioritizes work activities, plans, and stays organized in order to meet commitments.
· Proven experience working in a matrix environment, managing multiple stakeholders.
· Works effectively in a dynamic environment with changing priorities.
· Ability to collaborate with internal and external teams to provide updates to Customer Advocate and RFS Manager to ensure alignment of technical delivery and execution.
· A Bachelor's degree preferred
· ITIL v3 certification or similar preferred
· Experience with Windows desktop and server operating systems to include group policy object, configuration management, and Active Directory administration.
· Experience supporting virtualized environments (i.e. VMware, AWS, Azure)
· Working Understanding of networking technologies including LAN/WAN, wireless, and VPN.
· Ability to support troubleshooting wide-ranging issues that cross team boundaries (OS, hardware, software, network, storage, firewall, COTS layers, customer access/authentication).
· Familiarity with Remedy and/or Service Now incident and change management.
· Candidate would have minimum 2 to 3 years coordinating technical delivery of COTS products to large Enterprise Solution.
· Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
· Exceptional customer focus and bias for action.
· Experience balancing the demands of multiple projects, both internal and external.
· Ability to manage multiple tasks and projects.
Security Requirements:
Applicant will be required to attain a Public Trust Clearance and candidates with current access will be given first preference.
Qualifications
Requires Bachelor’s degree or equivalent, and seven to nine years of related experience.Degrees
Equivalent Experience/EducationYears of Experience
13-15 years w/High School Diploma