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Business System Analyst

Details:

Title:                  Business Systems Analyst
Location:            Washington, DC
Clearance           Interim Secret or Active Secret Clearance
 
A Business Systems Analyst located in Washington, DC is currently available through Belcan.  In this role, you will be responsible for Analyzing responses to customer incidents and service requests
Advocating for customers and defining expectations and business needs.  Assessing trends in workloads and service requests (e.g. use of tracker and MetaStorm). Developing and interpreting policies and procedures.  Initiating and maintaining contact with customers and service providers throughout the process.
 
Business Systems Analyst
Job duties:
  • Analyzing responses to customer incidents and service requests
  • Advocating for customers and defining expectations and business needs
  • Assessing trends in workloads and service requests (e.g. use of tracker and MetaStorm)
  • Developing and interpreting policies and procedures.
  • Initiating and maintaining contact with customers and service providers throughout the process.
  • Performing analysis and information gathering on the service, the customer, and the potential the service provider
  • Perform the analysis required to ensure that services can or cannot be provided.
  • Working with IRM offices to alleviate ambiguity that may exist (i.e. SPO for proper charges, ENM for Topological diagrams, etc…)
  • Developing the documents required to support the agreements process (i.e. MOU, MOA, IAA, ISA, Communication and POC, Sponsor Memo, Memorandums, 7600’s (a & b), SMART cable).
  • Performing edits and review of required documents as required by customers and service providers to accurately reflect the service and intent of the agreement.
  • Developing best practices and lessons learned.
Incorporating best practices and lessons learned into follow-on years SOPs.
 
  • Prepares various reports to assist in data analysis regarding fees, costs and/or agreements for the office (i.e. Remedy usage, TBM models, cost reports, etc.)
  • Assist in the preparation of budgets and budget materials (i.e. operating plans, guidance documents, Bureau Resource Request (BRR), etc.).
  • Perform general quality assurance on written communication, to include formatting and grammar on documents
  • Assist with the drafting of office policies, memorandums, and other office related inter-and external-office related communication
Qualifications:
  • Bachelor's Degree preferred
  • 1 - 3 years of experience in a professional field of Business Systems Analyst  required
  • Preferred experience with MetaStorm
  • Preferred experience working in federal contracting environment
  • Preferred prior experience in IRM environment
If you are interested in this Business Systems Analyst opportunity in Washington, DC, please apply via the link provided. As an employee with Belcan, you will be part of one of the largest technical & engineering firms in the United States.  You will also have opportunities to advance to positions of greater responsibility, including management roles. Your hard work and professional dedication will-be-rewarded with a competitive compensation package.
 
Belcan is an equal opportunity employer.  EOE/M/F/D/V
Build a challenging and rewarding career with an industry leader
 
https://belcan.com/
www.belcan.com
 
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BEIT1
 
 
Company Name:
Security Clearance:
Secret
Location:
Washington, District of Columbia
Country:
United States
Salary:
Not Specified
Job Number:




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