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Benefits Director

Allied Universal is hiring a Director of Benefits that will provide leadership, strategic direction and manage the administration of the company’s health and welfare programs, and union/GSA required programs.  The Director will provide consultative services to management and employees regarding employee benefit plans/policies, legal requirements and claims issues.  Recommends benefit solutions that meet the business and strategic objectives of the company.  Maintains financial oversight regarding accuracy of carrier billing/client billing/employee contributions, and ensures benefit system is properly maintained.

Job Description:

  • Oversee and manage day-to-day administration of employee benefit programs such as health, dental, vision, life insurance/AD&D plans; flexible spending plan; voluntary disability plans; and benefits related to local ordinances and government programs.
  • Analyzes benefit plan coverage and recommends benefit strategies, policies and programs designed to attract and retain employees in accordance with social and industry trends.
  • Develops effective employee communications to improve understanding of benefit plans.  Works closely with our benefit system provider to ensure interactive online experience is effectively utilized.
  • Ensures full compliance with all state and federal regulations, reporting and filing requirements relating to all benefit plans.  Work closely with benefit brokers and vendors to ensure timely and accurate ACA reporting compliance, 5500 filings, IRS and DOL filings and audit responses, and all other benefit related compliance obligations.  Ensure timely communications to senior management in advance of any compliance concerns and issues.
  • Oversee the implementation and management of all Government Services Act (GSA) plans and administration, as well as programs that may be required under Collective Bargaining Agreements or living wage ordinances.  Identify and contract with qualified vendors, coordinate with branch operations and shared services on appropriate deductions and enrollment procedures into such plans, and ensure compliance in all relevant jurisdictions.
  • Designs reports that monitor benefit costs and provides executive leadership with data needed to understand trends and budget impacts.
  • Manages the relationships with vendors including benefit brokers and service administrators, relating to quality, service agreements, costs/billings, reporting, audits and controls.
  • Manages the open enrollment process for health and welfare benefit programs, including the development of timelines, communication plan utilizing various media, system updates, coordinating with brokers, vendors and reporting.
  • Provide leadership, motivation, direction and support to direct reports.
  • Develops and leads a customer-oriented benefits team which meets the needs of the organization.  Ensures the highest level of timely, professional and effective communications is maintained by staff and vendor in all interactions with employees and management.
  • Ensures the maintenance of accurate benefits data, records and reports.
  • Performs due diligence pertaining to benefits for acquisitions.  Ensures a smooth transition to company benefits by acquired entities.
  • Perform other duties, special projects and activities as required by the organization.


  • Bachelor’s degree in business related subject highly preferred. Additional specialized training or coursework specific to benefits administration highly desired.  SPHR or CEBS certification strongly preferred.
  • Minimum of ten years of progressive experience in benefits field, with a strong working knowledge of benefits administration in a fast-paced, high turnover service environment.  Minimum 5 years in a management role.
  • Experience with vendor and broker management required.
  • Thorough understanding of state and federal regulations relating to benefit plans and all applicable laws relating to benefit administration (including COBRA and ERISA), and be able to effectively work within company policies and state/federal laws. Experience communicating effectively with DOL and IRS as needed.
  • Demonstrated high level of experience and proficiency using automated systems to administer benefit programs, and strong working knowledge of current technologies used in progressive organizations, with ability to identify new solutions and make recommendations.
  • Must have outstanding interpersonal skills and impeccable oral and written communication skills. Demonstrated ability to create and deliver presentations to executive management in a clear, compelling and confident manner.
  • Must be flexible and able to work effectively with all levels of management. Previous experience in high volume service or retail industries is a strongly desired.
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized and able to keep the management team on track with required information available at all times.
  • Must be highly proficient and fully functional in all Microsoft Office applications, with advanced Excel skills required.
  • Must be able to demonstrate ability to create and interpret reports related to benefit costs, P&L impact, and also generate internal documents for HR, finance, sales and operations to use for budgeting and client communications.
  • Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence.  Must be able to work overtime as needed, and may be required to travel 10-20% of the time.
  • Must be a proactive problem solver and team player who is detail oriented and flexible; a self-starter requiring minimal supervision with the ability to cooperatively work with field and branch leadership in a productive yet authoritative manner required.
  • Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.



Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce.  Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws.  We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

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Santa Ana, California
United States
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