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Applications Support Manager

Job Description

This role is not yet funded

The purpose of this position is to manage the U.S. State Department’s Consular Affairs Enterprise Infrastructure Operations ( CAEIO ) team that provides mission critical information technology (IT) resources to approximately 250 overseas posts including domestic Passport Agencies, Visa Processing Centers, DoS annexes, and contractor sites. The team also supports approximately 10,000 worldwide clients including 1,200 Consular Affairs customers at locations in the Washington DC National Capitol Region.

The Applications Support Manager will provide enterprise IT support to include: program management; administration support including inventory management and IT acquisitions support; operations engineering and implementation; operations and maintenance, including Service Desk support and infrastructure, applications and database support; onsite systems administration and hardware support/maintenance at domestic consular offices; enterprise operations monitoring; cyber security operations; and disaster recovery support.

The Applications Support Manager shall oversee the team responsible for providing Tier II support to CA/CST IT systems, web applications, unique imaging and archiving applications, client server applications and specialized server applications supporting multiple functions. The Applications Support Manager shall have experience with Tier III Support.


Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical certifications, training or work experience.

  • 5+ years of directly related experience
  • Intermediate Level ITIL® Certification (or higher) in at least one Service Capability or Service Lifecycle Module Experience with SDLC lifecycle
  • Minimum of five years of experience supporting modernized or legacy applications and managing and leading an applications support staff with skills applicable to a project environment
  • Top Secret security clearance

Desired qualifications: 

  • SAFeAgile certification
  • Security+ certification




For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Company Name:
Security Clearance:
Washington, District of Columbia
United States
Not Specified
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