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Jacobs is one of the world’s largest and most diverseproviders of full-spectrum technical, professional and construction servicesfor industrial, commercial and government organizations globally. The company employs over 54,000 people and operates in more than 25countries around the world.

As a sub-contractor to HX5 on the Air National Guard System Support Representative (SSR) contract, Jacobs/TEIMS provides support for mission

planning systems and Patriot Excalibur (PEX) to Air National Guard units

throughout the United States. This includes maintaining the integrity of weapons' system certified Mission Planning Environment software, configuration management, and technical support/troubleshooting.

Jacobs is seeking a full time ANG System Support Representative for Otis AFB, MA. The successful candidate will provide technical support, assistance, and maintain hardware/software configuration for certified Mission Planning Environments at assigned sites. Under certain circumstances, may be required to deploy with assigned units during peacetime and during armed hostilities in theater operations outside of the United States.

Duties & Responsibilities:

  • Support primary and secondary customers within a multi-state region by performing updates, upgrades, maintenance, and disposition of mission planning hardware/software.
  • Analyze software, hardware, and system malfunctions, and implement corrective actions.
  • Deliver technical briefings for users of mission planning systems, software, and data (including classified and unclassified source data) as required.
  • Support unit needs during exercises, daily training, deployments, and real-world contingencies. Provide SSR support/expertise as requested by the Mission Planning Systems Support Facility.

This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.

Experience Required:

  • 4 years administering infrastructure support to mainframe and/or client server systems and/or DoD systems desired
  • Understanding of mission planning concepts and aircraft performance factors is required; crew experience is highly desired.
  • Understanding of airspace, airports, airways, and navigation aids required.
  • Understanding of, and ability to analyze/troubleshoot hardware, software, and Windows operating systems required.
  • Knowledge of networking hardware/software over classified and unclassified government networks required.
  • Operational aircrew experience is desirable.
  • Understanding of mission planning system functions and external interfaces to include setup and teardown procedures required.
  • A+, Network+, Security+ and/or CISSP certification desired.
  • Current government clearance is preferred

Education Desired/Required:

  • Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline; or
  • Technical School Certificate relating to computers; or
  • Equivalent military training.

U.S. CITIZENSHIP REQUIRED. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Essential Functions

Physical Requirements:

Work is primarily sedentary. Some walking and standing may occur in the course of a normal workday in connection with travel to and from meeting and conferences. May carry light to moderately heavy items, such as reports, data products, notebooks, servers, switches, and monitors.

Work Environment:

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.

Must be able to work independently and with minimal supervision.

Equipment and Machines:

Standard office equipment and machines, computer workstation.


With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.

Must be able to work within the shift hours of 6:00 a.m. and 6:00 p.m.

May be required to work outside of normal shift hours when required for mission support.

Other Essential Functions:

Some travel may be required. Must be able to read and write effectively in English. Must pass drug testing.

The Jacobs System Lifecycle Group (SLG) enables the successof Department of Defense (DOD) and other Governmental organizations byproviding unmatched systems life-cycle solutions. As a partner to our clients,we focus on innovative and cutting edge solutions that drive value. We takepride in sustaining a strong culture by remaining true to our three CoreValues: We are a Relationship-based; Growth is an Imperative, and People AreOur Greatest Asset. Jacobs offers a partnership in which you can growpersonally and professionally with the advantages of strong leadership,competitive compensation and rewarding career paths. Come join the team whosework is destined to have a long-range effect on futuregenerations.

Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law. To view the DOL's Equal Employment Opportunity is the Law poster, please click here.
Company Name:
Security Clearance:
Security Clearance Required
Otis AFB, Massachusetts
United States
Not Specified
Job Number:

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